jo77 Privacy Policy

1. Introduction

jo77 ("we", "us", "our") operates the online casino and sports betting platform at https://jo77.ws, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. This Privacy Policy sets out in full detail how we collect, process, store, and protect the personal data of every user who accesses or uses our Platform.

By registering an account or continuing to use jo77, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with this policy, please discontinue use of the Platform immediately and contact us to request account closure.

2. Information We Collect

jo77 collects personal information that is necessary to provide our services, comply with our legal obligations, and deliver a safe and personalised experience for Bangladesh players. The categories of data we collect are as follows:

Registration and Account Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify that you meet the 21+ age requirement).
• Mobile number and email address for account communications and security alerts.
• Residential address in Bangladesh, including division, district, and thana.
• Username and encrypted password for secure account access.

Payment and Transaction Data

• Mobile financial service account references (bKash, Nagad, Rocket, Upay) used for deposits and withdrawals. We do not store full wallet PINs or passwords.
• Card details (last four digits and card type only) if Visa or Mastercard is used. Full card numbers are handled by our certified payment gateway and are never stored on jo77 servers.
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method used — retained for accounting and regulatory purposes.

3. How We Use Your Data

jo77 processes your personal data only for clearly defined, legitimate purposes. The table below summarises our key data-use categories:

4. How We Share Your Data

jo77 does not sell, rent, or lease your personal data to any third party. We share your data only in the limited circumstances described below, and always with appropriate contractual safeguards in place:

• Payment processors — bKash, Nagad, Rocket, Upay, and card payment gateways receive only the transactional data required to process your specific payment. They are contractually prohibited from using this data for any other purpose.
• Game and platform providers — software studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive anonymised session data for the purpose of game performance and RNG auditing. No personally identifiable information is shared with game studios.
• Security and fraud prevention services — specialist cybersecurity partners may process login and device data to detect and prevent fraudulent activity on the Platform.
• Legal and regulatory authorities — where required by applicable law or court order, jo77 will disclose personal data to the relevant authority. We will notify you of any such disclosure unless legally prohibited from doing so.
• Business transfers — in the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity. You will be notified in advance and will retain all rights described in this policy.

5. Cookies and Tracking Technologies

jo77 uses cookies and similar lightweight tracking technologies to enable core platform functionality, improve your experience, and maintain session security. We do not use advertising or behavioural-tracking cookies that build cross-site profiles.

Types of Cookies We Use

The cookies placed by jo77 fall into the following categories:

• Essential cookies — required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without breaking core functionality.
• Functional cookies — remember your language preference, last-visited game category, and display settings so you do not have to reset them on each visit.
• Performance cookies — collect anonymised aggregate data (such as page load times and error rates) to help us improve Platform performance. No personally identifiable information is captured in performance cookies.

Managing Your Cookie Preferences

You can control and delete cookies through your mobile browser settings. On Android (Chrome) and iOS (Safari), navigate to your browser's Privacy or Site Settings menu to view and manage stored cookies. Please note that disabling essential cookies will prevent you from logging in to your jo77 account. For detailed guidance, refer to your browser's help documentation.

6. Data Security

jo77 employs a layered security architecture to protect your personal and financial data from unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and our servers.
• Encrypted storage for sensitive fields including passwords (hashed with industry-standard algorithms) and identity document data.
• Regular security audits and penetration testing carried out by independent cybersecurity specialists.
• Strict access controls ensuring that only authorised jo77 personnel with a demonstrated business need can access player data, and all such access is logged.

7. Data Retention

jo77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account data is retained for the duration of your active account relationship with jo77, plus a minimum of 5 years following account closure to comply with financial record-keeping obligations.
• Transaction records are retained for a minimum of 6 years from the date of the transaction for accounting and audit purposes.
• KYC verification documents are retained for the period required by applicable anti-money-laundering regulations, typically 5 years from submission.
• Marketing preferences and communication logs are retained for 2 years from the date of last interaction, unless you withdraw consent earlier.
• Support tickets and correspondence are retained for 3 years to enable continuity of customer service and dispute resolution.

8. International Data Transfers

jo77 primarily processes and stores player data on servers located in secure data centres serving the South and Southeast Asia region. In limited circumstances, certain technical service providers (for example, cloud infrastructure or cybersecurity partners) may process data from servers located in other jurisdictions.

Wherever data is transferred internationally, jo77 ensures that equivalent protections are in place through contractual data-processing agreements that impose the same data security standards applicable domestically. jo77 does not transfer data to countries with inadequate data protection frameworks without implementing compensating controls.

9. Your Rights as a Player

jo77 respects your rights over your personal data. As a player based in Bangladesh, you are entitled to exercise the following rights at any time by contacting our support team at [email protected]:

Right of Access

You have the right to request a copy of all personal data that jo77 holds about you. We will provide this information within 30 days of receiving a verified request. This includes:

• The categories of personal data we hold about you.
• The purposes for which your data is processed and the legal basis for each purpose.
• Any third parties with whom your data has been shared and the safeguards applied to those transfers.

You also hold the right to rectification (correcting inaccurate data), the right to erasure (requesting deletion subject to legal retention requirements), the right to restrict processing, and the right to object to processing based on legitimate interests. To exercise any of these rights, email [email protected] with your account username and a brief description of your request. We may ask you to verify your identity before processing your request.

10. Children and Minors

jo77 is strictly intended for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered an account or provided personal information to jo77, please contact us immediately at [email protected]. Upon verification, we will promptly close the account and securely delete all associated personal data.

• The right to access a copy of your personal data held by jo77.
• The right to rectification of inaccurate or incomplete personal data.
• The right to erasure of your personal data, subject to legal retention obligations.
• The right to restrict or object to the processing of your personal data.
• The right to data portability — receiving your data in a structured, machine-readable format.
• The right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

11. Third-Party Links

The jo77 Platform does not contain links to external third-party websites. All navigation within the Platform directs you to jo77-owned pages only. This Privacy Policy applies solely to data collected and processed by jo77 and does not extend to any third-party services you may access independently outside of the Platform.

Game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) operate their game engines within the jo77 Platform environment. Their software may collect anonymised gameplay telemetry for performance and fairness auditing purposes, governed by their own privacy practices. jo77 does not control and is not responsible for the internal privacy practices of game studio software running within the Platform.

12. Changes to This Privacy Policy

jo77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify active players by email or by a prominent notice displayed on the Platform.

Continued use of jo77 after any update to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically, particularly before making any new deposit or providing updated personal information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jo77 handles your personal data, please contact our dedicated support team. We are available 24/7 to assist players across Bangladesh.